This Policy sets out what the group of companies trading as Forces Mutual will do with your information and the arrangements we will make to keep it private and safe. It also explains your rights, for example how you can obtain a copy of the information we hold about you.
When we use 'we', 'our', or 'us' in this policy, we mean the companies trading as Forces Mutual listed below:
If you have any questions about this policy you can contact our Data Protection Officer directly at firstname.lastname@example.org or by writing to them at the following address:
Compliance Department, Alexandra House, Queen Street, Lichfield, Staffordshire. WS13 6QS
Forces Mutual is committed to respecting and protecting your data, here is our promise to you:
We collect information about you when you enquire about or make an application for one of our products or services. We also collect information when you make a claim, complete customer surveys, provide feedback, subscribe to our newsletters or participate in our competitions and promotions.
We also collect information about you when you visit us online. We do this using 'Cookies'. A Cookie is a small text file that is stored on your computer or device when you visit a website.
In addition, we may supplement the data we hold about you with additional information we get from third parties. Before we use this information, we ensure that the third party is permitted to share such information with us.
The information we collect about you varies depending on the reason for the interaction but may include:
We will use the information we collect about you in the following ways:
We are required by law to have a specific reason for collecting and using your personal data. Mainly, we rely on the need to use your information to enable us to provide the product or service you have requested. Sometimes we will rely on your consent for example, when using your information for marketing purposes.
We may share your information with third parties in certain circumstances including those listed below:
We take appropriate technical and organisational measures to prevent the loss, misuse or alteration of your personal information.
All personal information is stored on systems designed to meet applicable regulatory requirements and the majority are hosted in the European Economic Area (EEA).
Before personal information is processed outside of the EEA we will ensure that adequate safeguards to protect the data are in place.
See our security policy for more information.
With your permission, we will send you information about products and services which we think may be of interest. You can select your preferred method of contact (email, post, telephone and /or SMS). You can change your mind and ask us to stop contacting you for marketing purposes at anytime by emailing email@example.com or calling 00 800 00 01 02 03.
We will retain a record of your personal information for as long as you have a product or service with us, and for a period of time after you terminate those products or services to ensure we can comply with regulatory and legal requirements.
If you have made an enquiry or request a quotation but do not take out a product or use one of our advice services, we will retain a record of your personal information for 36 months.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact the Forces Mutual Team on 00 800 00 01 02 03.
In some specific circumstances you may have the right to request that we provide you with the information we hold about you in an electronic format so that you can transfer it to another provider. For more details contact our team on 00 800 00 01 02 03.
We want to make sure that your personal information is accurate and up to date. You can ask us to correct information you think is inaccurate. To do this call us on 00 800 00 01 02 03.
In certain circumstances, you may have the right to object to us using your personal information or to have your information deleted. You can request this by calling us on 00 800 00 01 02 03.
If you have any concerns about the way we use your information, you can raise these with us by following our complaints procedure. To find out more click here or call 00 800 00 01 02 03. You also have the right to refer your complaint to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.