How to make a claim

What to do in the event of a claim

Find the relevant product below for information on how to make a claim.



Car Insurance

How do I make a claim?

If you took out a policy before 25 May 2018 please refer to your policy booklet for details of how to make a claim.

For RSA policies:

Call the UK based claim line which is open 24 hours a day 365 days a year.

0330 041 6180

Please note - outside of Monday-Friday 9am-5pm, emergency claims assistance is provided by ARAG Insurance.

UK Glass helpline
0800 096 3456

European Glass helpline
0330 041 6180

Motor legal protection
Refer to your policy booklet for helpline telephone numbers.

We have a quick and simple claims service

  • Round the clock dedicated claims hotline
  • Open 24 hours a day, 7 days a week

What to do in the event of an accident

If you are involved in an accident then you must:

  • Stop at the scene for a reasonable period
  • Give the following details to anyone who has reasonable grounds to ask:
    - Vehicle's registration number
    - Your name & address
    - If different to you, the name & address of the registered owner
  • If injury is caused to another person you must produce your certificate of insurance either to any other person or to the police

The accident should be reported to the police within 24 hours.

You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident. If you are driving overseas please ensure you follow the rules for the country you are driving in. In some European countries i.e. Germany it can be an offence to leave the scene of the accident before the police have arrived.



Breakdown

If in the UK call 0808 169 1672 / 01277 235719

If in Europe call +44 1277 235719

If you have suffered a breakdown please call the 24 hour rescue control centre who will be on hand to help.



Motorbike Insurance

If you arranged your Motorbike Insurance before 25 May 2018 please call 00 0151 363 5290  to discuss changes that affect your policy.

For policies taken out after 25 May 2018 please call Victory Financial Solutions on 0345 209 4460.



Kit Insurance

If you have a Forces Financial or Forces Mutual policy:

Call on 0151 363 5290 or 0044 (0)151 363 5290

For Legal Expenses claims call Arc Legal Assistance on:
0344 770 9000

When an accident occurs you will need to provide:

  • Policy number
  • The date of the incident
  • The cause of the loss or damage
  • Details of the loss or damage together with claim value if known
  • Policy details where applicable
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses

This information will enable the insurer to make an initial evaluation on policy liability and claim value. They may, however, request additional information depending upon the circumstances of your claim.

Please check your policy wording & notice to policyholders for specific claim details.

If you have an Abacus policy:

Call us on 0344 8931049



Personal Accident Insurance

If you have a Forces Mutual policy:

Call on 0151 363 5290 or 0044 (0)151 363 5290

For Funeral Expenses or Death by Natural Causes claims contact: The Ancient Order of Foresters Friendly Society Limited on 0151 363 5290 or 0044 (0)151 363 5290

When an accident occurs you will need to provide:

  • Policy number
  • The date of the incident
  • The cause of the loss or damage
  • Details of the loss or damage together with claim value if known
  • Policy details where applicable
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses

This information will enable the insurer to make an initial evaluation on policy liability and claim value. They may, however, request additional information depending upon the circumstances of your claim.

Please check your policy wording & notice to policyholders for specific claim details.

If you have an Abacus Multichoice Personal Accident policy call: 0044 (0)1635 299591



Travel Insurance

If you have a Forces Financial or Forces Mutual policy:

Call us on 0151 363 5290
or 0044 (0)151 363 5290


If you have an Abacus policy:

Call us on 0344 4124189

If You Need to Make a Claim:

  • Check your policy schedule and policy wording to see whether the loss or damage is covered and if any specific evidence is required



Healthcare & Health Cash Plan

To make a claim, call the helpline on 0345 606 9901 before you receive any medical treatment you think may need to claim for



Home Insurance

Call Harrison Beaumont Insurance Services on 0345 450 8547

Have a question? Get in touch today.

Find us locally Start an enquiry

or call us on 0151 363 5290