How to make a claim

Find the relevant product below for information on how to make a claim.


Car Insurance

Call the UK based claim line which is open 24 hours a day 365 days a year.

0330 041 6180


We have a quick and simple claims service

  • Round the clock dedicated claims hotline
  • Open 24 hours a day, 7 days a week

What to do in the event of an accident

If you are involved in an accident then you must:

  • Stop at the scene for a reasonable period
  • Give the following details to anyone who has reasonable grounds to ask:
    - Vehicle's registration number
    - Your name & address
    - If different to you, the name & address of the registered owner
  • If injury is caused to another person you must produce your certificate of insurance either to any other person or to the police

The accident should be reported to the police within 24 hours.

You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident. If you are driving overseas please ensure you follow the rules for the country you are driving in. In some European countries i.e. Germany it can be an offence to leave the scene of the accident before the police have arrived.


For Glass helplines:

UK: 0800 096 3456

Europe: 0330 041 6180


For Motor legal protection

Refer to the policy booklet for helpline telephone numbers.

Breakdown

If you break down in the UK, call: 0800 169 1672 or 01277 235 719

If you’re deaf, hard of hearing or speech impaired and require assistance, text your full name and registration number to +44 (0) 7537 404890

If you break down in Europe, call: +44 1277 235719

Kit Insurance

Call 0345 165 0909

For Legal Expenses claims call Arc Legal Assistance on: 0344 770 9000


If you make a claim you will need to provide:

  • Policy number
  • The date of the incident
  • The cause of the loss or damage
  • Details of the loss or damage together with item value if known
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses

This information will enable the insurer to make an initial evaluation on policy liability and claim value. They may, however, request additional information depending upon the circumstances of your claim.

Please check your policy wording for specific claim details.

Personal Accident Insurance

If you have a Forces Mutual policy:

Call 0151 363 5290

When an accident occurs you will need to provide:

  • Policy number
  • The date of the incident
  • The cause and details of the loss or damage
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses

This information will enable the insurer to make an initial evaluation on policy liability and claim value. They may, however, request additional information depending upon the circumstances of your claim.

Please check your policy wording for specific claim details.


If you need to claim against an Abacus Multichoice Personal Accident policy call: 0044 (0)1635 299591

Travel Insurance

Call 0151 363 5290

If you need to make a claim, check your policy schedule and policy wording to see whether the loss or damage is covered and if any specific evidence is required

Healthcare & Health Cash Plan

To make a claim, call the helpline on 0151 363 5290 before you receive any medical treatment you think may need to claim for.