What are cookies?

A cookie is a small text file that is stored on your computer or device when you visit a website. Cookies are used by all websites and have a number of different functions including:

  • Allowing the website to work properly, and help to keep it secure
  • Making the website easier to use
  • Analysing how customers interact with websites and improve the customer journey
  • Showing information and content that is relevant to you
  • Helping us to remember and recognise you


How we use cookies

We use cookies based on four categories as defined by the International Chamber of Commerce guide:

Strictly necessary cookies: These are essential in order for you to be able to move around our website and use its features safely. Without these essential cookies we would be unable to provide you with services such as asking for a quote or applying for one of our products.

We use this type of cookie to enable ‘My Account’ users to remain logged into their accounts.

These cookies do not gather information about you that could be used for marketing purposes and they do not remember where you have been on the internet.

This category of cookie cannot be disabled.

Performance cookies: These cookies collect information about how visitors use our website, for example which pages are visited the most often, and if any error messages are displayed.

These cookies don’t collect any information that could identify you directly, all information collected is anonymous. Performance cookies are not used to target you with online advertising.

Without these cookies we are unable to learn about how our website is working and use this information to improve your experience.

We also use third party cookies to help us track the performance of our website, more information can be found in the third party providers section of this policy.

Functionality cookies: These cookies are used on our website to provide services (such as videos) or to remember choices you have made so that we can personalise our content for you (such as your choice of language).

These cookies don’t collect any information that can identify you directly, all information that is collected is anonymous. Functionality cookies are not used to target you with online advertising.

Without these cookies, our website may not be able to remember choices you have previously made or personalise your browsing experience.

Targeting cookies: These cookies are used to record your visit to our website, including the web pages you have visited and the links you have followed. We use this information to make our website and advertising more relevant to you.

These types of cookies are also used to provide social networks such as Twitter or Facebook with information about your visit to our website. We also use these cookies to identify information about your browser, device and your IP address.

You can control whether or not targeting cookies are used, see ‘changing you cookie settings’ section below for more details.



By using our website, you’re consenting to use of cookies. You can change your cookie settings at any time through your browser.


Changing your cookie settings

You can block cookies from our website by activating the settings on your browser, this will allow you to refuse the setting of some or all cookies.

If you choose to change your settings we cannot guarantee that our website will work as intended.

For more information about how to disable cookies in your browser, please visit www.allaboutcookies.org.


Key Third party providers:

Google Analytics: we use Google Analytics cookies to collect information about how visitors use our website (such as duration/ frequency of visit) and make improvements where necessary.

Google Tag Manager: allows us to add snippets of code onto our webpages to track activity such as page views and number of downloads.

Google Optimize: helps us test new ideas and designs, these cookies monitor performance and help us learn what works best for our website visitors.

Google Ads/ DoubleClick: we use Google Ads to display relevant advertisements across the Google network. These cookies help us monitor the performance of this advertising.

YouTube: from time to time, we may use YouTube to present video content on our website. When we do this we will utilise cookies to monitor the use of the video and to estimate the bandwidth size.

Facebook: our website includes tracking cookies that allows us to display more relevant advertising to you via Facebook.

Crazy Egg: is an analysis service that collects information about how visitors to our website behave (such as numbers of clicks), this allows us to make improvements to our website based on the behaviour of our users.

Orlo (formerly known as SocialSignIn): we use this service to post on social media platforms and to measure the performance of these posts in relation to visits to our website.

Click Dimensions: we use this to track the performance and user behaviour from our marketing emails and website application forms.


Changes to our cookie policy:

We keep our cookie policy under regular review and place any updates here. This cookie policy was last updated in October 2019.

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