Accessibility

At Forces Mutual, we understand that our users have diverse needs, and we are committed to ensuring that our website is accessible to everyone.

To support this, we follow a set of key accessibility guidelines across all pages of our website:

  • We provide alternative text (alt text) for images to support users who rely on screen readers.
  • We aim to use clear page structures, readable content, descriptive links, suitable colour contrast and accessible forms to support users across different devices and assistive technologies.
  • We aim to make our website as easy to navigate as possible using a keyboard, mouse, or assistive technology.
  • We offer different contact options so users can reach us in the way that suits them best, whether that’s by phone or contact form. See our Contact Us page for more details.
  • We follow W3C web standards and aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA, wherever possible..

These principles reflect our commitment under the Equality Act 2010, which protects the rights of people with disabilities in the UK.

We regularly review our website using a combination of automated checks, manual testing and feedback from users to identify and resolve accessibility issues.

Improving Your Experience

Your browser or device may offer additional tools to support accessibility. For example, if you need text-to-speech support, screen reader or read-aloud software may help.

Most browsers have a text-to speech function in their Settings menu. Turn this on and your device will read out the on-screen text. This functionality is also known as read aloud, read mode or reader view.

You can find more information on the accessibility features of different browsers via the links below:

Please note: Internet Explorer is no longer supported and may not offer an optimal experience.

You may also find this guidance from Ability Net a helpful resource for adapting your online experience.

Documentation in Alternative Formats

If you require policy documents, product information or other customer communications in an alternative format, such as large print or another reasonable format, we are happy to help. Please contact our customer services team on [email protected]  or 0151 363 5290.

Feedback and Support

We are always working to improve accessibility across our website. If you encounter any barriers or have suggestions, please contact us and let us know – your feedback is important.

Changes to Our Accessibility Policy

We regularly review our accessibility policy and update this policy to reflect any changes. This version was last reviewed on 16 June 2026. Any changes will be posted on this page.

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