Making a difference to Military lives

2016 Review

Making a Difference

Improving lives in Military environments

Throughout Forces Mutual, it's important that the work we do and our products and services demonstrate our purpose of improving lives. To help keep us on track, we link everything we do as an organisation to making a difference to the wellbeing of existing and potential customers.

What is wellbeing?

A dictionary definition of wellbeing is: "The state of being comfortable, healthy or happy".

Wellbeing can be viewed through a number of different lenses and the ones we look through consider financial and physical health as well as the impact that mental and community wellbeing has on an individual. By working to help Military personnel improve these aspects of their wellbeing...

...we believe we can make a real difference to their work and home lives. For us as as a not-for-profit mutual, wellbeing goes to the very heart of our purpose which is to help improve the lives of the Military families. A purpose we believe in and can evidence.

PDFRead the full 2016 review


Read our overview below

Financial wellbeing

Helping you understand your finances; making the most of your money

Money is the main cause of stress and worry for all adults in the UK, according to a study by Money Supermarket. For most people, their immediate financial situation is the reason for their concern, with a further 17% worrying about their future financial outlook1.

Here are just some of the ways we support Military personnel to improve their ability to be as financially fit as they are physically fit:

  • We commit over £290,000 each year to our Military Foundation
  • We delivered 273 presentations to over 5,000 people
  • We've saved our customers a total of £545,500 with our mortgage advice services
  • Our home and kit insurance products provide interest-free monthly payment options, with no admin fees for changes to policies


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Physical wellbeing

Maintaining a healthy and active body

Physical health influences our overall wellbeing and, in turn, wellbeing influences our health. The mind and body are linked, so when we improve our physical health, we'll automatically experience greater mental and emotional wellbeing. For example, exercise not only strengthens our heart and lungs, but also releases endorphins, powerful chemicals that energise and lift our mood1.

A strong, healthy workforce is vital to the Chain of Command, here are just some of the ways we try to help:

  • We cover 15,464 people with Life & Serious Illness Insurance
  • Over 85% of these people have signed up to the Vitality rewards programme taking advantage of help and encouragement to become healthier
  • On average a customer will complete their treatment with us 14 weeks earlier than on the NHS
  • Our GP telephone helpline is available 24hrs a day

1 Department of Health 2014

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Mental wellbeing

Improving mental health, maintaining an active mind

Mental wellbeing is every bit as important as physical wellbeing and it's necessary to maintain both in order to stay fit, healthy and able to cope with day-to-day life. In 2015/16 stress accounted for 37% of all work related ill health cases and 45% of all working days lost due to ill health in the UK1.

Here are just some of the ways Forces Mutual tries to help Military personnel in the area of mental wellbeing:

  • We're looking to employ Care first counsellors
  • The free Care first counselling service will be accessible 24 hours a day, every day of the year
  • We launched Forces Run, which has seen over 5,800 downloads so far - that's more than 3,110 hours of game play
  • Under Forces Travel, we arranged 5,145 leisure bookings for forces personnel and their families - providing travel services for 12,488 passengers


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Community wellbeing

A close-knit community

The Armed Forces is a close-knit community with deep bonds. Members live together, train together and ultimately have to be ready to fight together. We understand that, although this makes for a united community, Military personnel and their families can sometimes feel isolated from wider society.

Here are just some of the ways we demonstrate our on-going commitment to helping the Armed Forces community:

  • We provide 179 free to use ATMs on Military bases in Great Britain and Germany
  • Our ATMs provided over £81 million in cash for Service personnel and their families in 20161
  • We launched a 'Genuine Moments' photography competition
  • We're proud to continue our sponsorship of Army Sports Control Board Hockey

1 Forces Mutual internal statistics 2016

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