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How Forces Mutual is supporting you during the coronavirus pandemic

How Forces Mutual is supporting you during the coronavirus pandemic

Posted on 20/03/2020

Paul Hemingway

Filed under General

We have been considering the increasing concern surrounding coronavirus COVID-19, and we want to assure you that Forces Mutual is committed to maintaining our high service standards for you, through all our teams around the country.

We are naturally doing everything we can to ensure the safety and wellbeing of our colleagues and, at the same time, focusing on maintaining the service we provide to you, our Members and customers.

The situation is changing daily, so we continue to monitor, and be guided by, the advice from the World Health Organisation, the Government and Public Health bodies. In order to make sure our operational teams can continue to support you and, at the same time, stay safe, we have progressed several internal contingencies in case of more widespread isolation measures. These contingencies will help us to ensure that we remain open for business as the situation evolves.

How we will be supporting you directly

More of our colleagues are now working remotely so our usual telephone and postal service levels may be impacted to some degree. We will minimise this impact wherever possible, but please bear with us if we are slower than normal to answer your phone call or letter.

Working from home is less straightforward than from the office, so there could be some background noise on occasions, but our priority is to answer as many calls as possible and we are ensuring that the security and privacy of your calls, and data, is always maintained.

Our face-to-face teams who support you around the country are also affected by the current advice from HM Government and the WHO. We will therefore not be conducting all of our planned face-to-face events. This impacts our regular events in Military establishments in connection with financial wellbeing & education, independent advice, and mortgage advice.

Some practical updates

You can help us manage the impact of these changes in the following ways:

Further information will be posted in our News section as the situation evolves.

Helpful guides

Forces Mutual are here to help, we will get through this together. The following guides will help you to navigate these uncertain times: